Refund policy

1). If we make an error, in regard to incorrect product information etc., we will assume full responsibility, correct the issue and expedite a new order to you.

2). It is the customer’s responsibility to submit the correct shipping address for their order. If the customer submits an incorrect shipping address or any similar issue, and the order has not been shipped, contact us and we’ll update the shipping as soon as possible. If the order has already shipped, still let us know and we will attempt to update the address with the carrier (no guarantee) to ensure that your order is routed to the correct location.

3). If we make an error (This is typically: Ordered whole bean and sent ground or wrong label type of things. Our process is extremely custom and there are humans at every step of the process, so if/when we make an error, simply let us know, so that we can re-enter the order and then we will pay for new coffee and shipping. We will also expedite the new order to get it shipped fast to you.

4). If there is an issue that is the carrier’s (UPS, FedEx, USPS) fault or other odd issue like package theft, damaged in shipping or item tracks delivered and you don’t receive your order, still let us know and we will try to help where appropriate. With proof, we'll pay for orders up to $25.00. When the order is processed, we will forward the tracking information to you.

5). International orders are not guaranteed in any way.