Shipping policy
At Tea Houz, quality is our top priority. Every coffee order is roasted fresh only after your order is placed—never before. This ensures your coffee arrives at peak flavor, just as it was intended to be enjoyed.
Because of this commitment to freshness, our process is slightly different from typical “warehouse-shipped” products.
⏱️ Processing Time
- Orders are roasted and prepared within 3–5 business days
- During peak seasons or holidays, processing times may be slightly longer
👉 Please note:
This is intentional—your coffee is not pre-roasted and sitting on a shelf. It is crafted specifically for you.
🚚 Shipping Time
Once your order has been roasted and shipped:
- Standard U.S. delivery: 2–5 business days
- West Coast (e.g., Southern California): ~2 days
- East Coast / smaller cities: up to 5+ days
Shipping times may vary depending on your location and carrier conditions.
📦 Shipping Carriers
We ship all orders using trusted carriers:
- USPS
- UPS
You will receive tracking information as soon as your order is shipped.
🌍 International Shipping
- International orders are shipped using the best available carrier option
- Delivery times vary by country and customs processing
- Customers are responsible for any applicable duties, taxes, or import fees
👉 We recommend reviewing your country’s postal guidelines before placing an order.
⚠️ Important Expectations
- Tea Houz products are made-to-order, not mass-produced
- Our shipping model prioritizes freshness and quality over speed
- Your coffee is designed to reach peak flavor shortly after arrival
We appreciate your patience—it’s part of delivering an exceptional cup.
📬 Address Accuracy
Please ensure your shipping address is entered correctly at checkout.
Tea Houz is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
💬 Questions?
If you have any questions about your order, feel free to contact us—we’re always happy to help.
Tea Houz
Fine Teas & Artisan Coffee — Crafted Fresh, Delivered with Care